Policy
Complaints
How to raise a concern and what happens next.
Draft for board adoption. This policy will be reviewed and adopted by the board at its first meeting, then reviewed every year. Questions? Use our contact form.
How to complain
Use our contact form or write to the Chair. You can complain on behalf of someone else with their consent.
What happens
- We acknowledge your complaint within five business days.
- We aim to resolve it within 30 days, and tell you if it will take longer.
- Complaints about a director are handled by independent directors.
- We record every complaint and report themes to the board.
If you are not satisfied
You can contact the Australian Charities and Not-for-profits Commission, or for privacy matters, the Office of the Australian Information Commissioner.